Description
Davies is hiring a full-time, permanent Complaints Resolution Specialist for its Preston office. The role manages reportable complaints across Davies divisions, investigates complaint circumstances, assesses compensation, delivers fair conclusions, presents information to customers and senior leaders, supports colleagues, maintains client relationships, meets KPI targets, tracks root causes, and handles sensitive information confidentially. The position is hybrid and offers benefits including holiday, pension, professional development, wellbeing support, and flexible working.
