Description
AbbVie is hiring a Product Complaints Analyst to handle inbound and outbound contacts from patients, caregivers, healthcare professionals, pharmacies, and other customers; identify product complaints and adverse events; document complaint details; maintain records in designated systems; follow up for missing information; coordinate with pharmacies and clinics; and escalate complex cases. The role requires a bachelor’s degree, strong communication and data-entry skills, comfort with multiple systems, and advanced English and local-language proficiency. Benefits include medical and dental insurance, a hybrid work model, life insurance, an employee assistance program, and other leave and wellness benefits.
