Description
CFS is hiring a Complaints Resolution Specialist to investigate and resolve escalated internal and external financial-services complaints, including IDR and EDR matters. The role involves applying regulatory and industry standards, coordinating with AFCA and other stakeholders, managing difficult customer interactions, identifying systemic issues, and contributing to process improvements. Candidates need complaints-management experience, financial-services knowledge, strong communication and negotiation skills, and familiarity with AFCA processes. The position is based in Sydney and requires full work rights in Australia.
