Description
Zuno is hiring a Complaints Advisor for its Leeds office on a full-time or fixed-term contract basis. The role investigates complaints against company policies, procedures, and regulatory guidelines; provides customer solutions; follows up on resolution; maintains records in line with GDPR; updates the BOXT admin platform; supports compliance and privacy requirements; and assists colleagues with escalated complaints. The role ideally requires at least 12 months of complaints experience, familiarity with end-to-end customer complaint resolution, experience delivering right-first-time outcomes, and strong listening, empathy, and solution-focused skills.
