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Complaints Compliance & Prevention Manager at N26

Department: Complaints Management

Language
Location
Berlin
Type
Full-time
Level
lead/mgmt
Posted

Description

N26 is hiring a Complaints Compliance & Prevention Manager to lead compliance governance, regulatory remediation, audit remediation, and a preventive Root Cause Analysis framework within its Complaints Management & Prevention department. The role owns BaFin-aligned written orders and procedures, coordinates with compliance, risk, internal audit, and external regulators, and leads Associate/Specialist team members. Candidates need at least five years of compliance, assurance, banking operations, or complaints-management experience in the German financial space, plus German and English fluency; the posting also offers visa support for eligible candidates.

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