Description
The Customer Experience Management role supports HSBC’s customer service, sales, retention, and relationship-expansion initiatives. Responsibilities include improving staff development, communication, and internal processes; assisting revenue-generating teams with customer servicing; escalating complaints; listening to and resolving customer concerns; and delivering superior, efficient service. The role requires relevant customer-service or inbound-telephony experience, strong telephone and written communication skills, adaptability, independent judgment, teamwork, and a customer-centric approach.
