Description
Tes is hiring a Complex Product Support Associate to provide technical and operational support for complex products across the customer lifecycle, including pre-sales, onboarding, in-life support, value realisation, retention, and offboarding. The role involves direct customer engagement, product configuration and implementation guidance, troubleshooting, knowledge sharing, documentation of recurring issues, and collaboration with Customer Success, Product, and Technology teams. The position is full time and permanent, with a hybrid working pattern requiring three days per week in the office.
