Description
Tes is hiring a Complex Product Support Manager (SaaS) in Sheffield to lead a team of complex product support professionals and manage customer-facing support for its Edtech products. The role oversees team capacity, escalations, SLAs, CSAT, documentation, process improvements, customer success strategies, and collaboration with product, engineering, sales, marketing, and external partners. It requires at least five years of product or technical support experience, including two years in leadership, along with CRM and ticketing experience and familiarity with international teams. The position is full-time and permanent, hybrid with three office days per week, and pays up to £50,000.
