Description
The Compliance Lead audits and monitors customer-service operations, refunds, promotions, gestures of goodwill, vendor and BPO processes, and AI-assisted compliance. The role investigates breaches, assesses risks, enforces regional refund and compensation policies, manages stakeholder relationships, prepares compliance and spend reports, and develops AI automation strategies. It requires internal audit or compliance certification, at least three years of customer operations or CX experience, global vendor BPO audit experience, Gen AI governance experience, and strong data and communication skills. The position is hybrid, requiring three days per week in the London office, and offers health benefits and other employee benefits.
