Description
The Escalation Manager – Major Incident Manager owns major incidents, resolves escalations, coordinates teams, manages communication, SLAs and KPIs, documents incidents, drives continuous improvement, and assesses risks and impact. The role requires strong communication and leadership, quick decision-making under pressure, technical knowledge of IT systems, networks, and applications, crisis management, and stakeholder relationship management. A university degree or bachelor's degree is required, and the position is full-time on a single-shift basis.
