Description
Consilio is hiring a multilingual Concierge Services professional to support exclusive clients in the eDiscovery industry by phone and email, helping them log in, navigate the system, run searches and exports, use advanced features, and fulfill account management requests such as account creation and project access. The role requires a bachelor’s degree, 2–3 years of relevant experience in customer service or support-oriented roles, strong communication and problem-solving skills, and experience with tools like Microsoft 365, Windows/Mac, and ideally eDiscovery platforms such as Relativity, Everlaw, or NUIX. The position works an office schedule Tuesday to Saturday from 5pm to 2am SAST and includes several certification opportunities and PTO.
