Description
Wynn Al Marjan Island is hiring a Concierge Supervisor for its resort concierge team in the United Arab Emirates. The role supervises concierge operations and staff, coordinates guest and internal-department requests, manages VIP arrangements, trains employees, resolves complaints, maintains service records, and drives service improvements while meeting Forbes Five-Star standards. Candidates should have a bachelor’s degree in business administration, communications, or a related field; 3–5 years of call center experience including 1–2 years in a specialist or supervisory role; reporting, CRM, call monitoring, coaching, quality assurance, and process improvement skills; and prior Forbes Travel Guide standards training.
