Description
Activo is hiring a Concierge Support Agent – Tier 2 for its Customer Support team. The role provides personalized support to high-value customers through calls, emails, and live chat, resolves issues efficiently, maintains product and service knowledge, and works toward First Contact Resolution. Candidates need at least one year of customer service or customer experience experience, advanced English communication skills, multitasking ability, and basic computer troubleshooting skills. The position offers a monthly food and transportation allowance, medical insurance, a possible hybrid working model after six months, and professional development opportunities.
