Description
The Concierge Team Manager will lead and support in-house concierge specialists, managing team performance, coaching and training, workflow distribution, quality assurance, documentation, and complex or high-priority client requests. The role also requires hands-on assistance with travel, personal, and business service requests and collaboration with stakeholders to align services with client needs and business goals. Candidates need at least seven years of experience in hospitality, executive assistance, or luxury concierge roles, two years of team-management or mentoring experience, English fluency, and a bachelor’s degree or diploma in hospitality management, tourism, or a related field.
