Description
Bath Planet & Home Pro MI is hiring a full-time Confirmation Call Center Manager in Grand Rapids, Michigan and surrounding areas. The role oversees daily call center operations, hires, trains, coaches, and develops representatives, manages homeowner appointment schedules, handles inbound and outbound calls, resolves customer concerns, maintains records, monitors performance metrics, and supports team goals. The position offers an annual salary of $55,000–$75,000, bonus opportunities, dental insurance, paid vacation, paid sick time, and professional development.
