Description
The Operations Support Supervisor oversees the day-to-day performance of an Operations Support Specialist team responsible for work order management across a network of subcontracted partners. The role manages phone and email queues, monitors and escalates service orders, coaches and trains specialists, evaluates performance, develops partner relationships, and supports strategy implementation. It requires one to two years of customer service experience, intermediate Microsoft Office and Excel skills, strong communication and leadership abilities, and a high school diploma or GED is preferred.
