Description
Hennepin Healthcare is hiring a remote Connection Center team lead/supervisor to oversee daily operations, support and coach employees, conduct quality assurance audits, monitor service levels, schedule adherence, and productivity, resolve escalated inquiries, investigate errors, and partner with the Epic EHR team on testing, training, and upgrade communications. The role is bilingual Spanish, requires healthcare customer service and data entry/look-up experience, and is remote within 100 miles of the downtown campus, with one week of on-campus training.
