Summary from listing
PwC is seeking a Manager – D365 Contact Center to lead the design, delivery, architecture, and capability building of Microsoft D365 CCaaS solutions. The role covers omnichannel contact center delivery, AI-powered and agentic contact center capabilities, CRM and Azure integrations, client workshops, solutioning, and delivery leadership. Candidates need 6–9 years of hands-on CCaaS experience, strong omnichannel and AI contact center knowledge, experience integrating contact center platforms with CRM systems, and fluency in English and Arabic.
