Description
SoftExpert is hiring a Junior Technical Support Analyst to provide technical support to customers, register, track, and resolve tickets, meet SLAs, support technical meetings, collaborate on request resolution, improve processes, document procedures, identify problems, and explore technological solutions. The role requires prior technical support or customer service experience in a technology environment, knowledge of ticketing tools, and residence in Joinville, Santa Catarina. Benefits include health insurance, PLR, meal benefits, education assistance, wellness programs, dental coverage, a pharmacy plan, life insurance, and pet insurance.
