Description
Caleres is hiring a Consumer Care Representative to provide inbound phone support for customers, helping with orders, returns, exchanges, payments, product information, promotions, shipping, and account questions. The role requires navigating multiple systems, documenting interactions, resolving concerns, recommending products, and meeting service and productivity expectations. The schedule is Monday through Friday from 9:00 a.m. to 6:00 p.m., with rotating Saturdays from 10:00 a.m. to 5:00 p.m., and additional hours or overtime may be available. Benefits begin on Day One, and the position is based in an office or cubicle environment.
