Description
Caleres is hiring a Consumer Care Team Lead to oversee a team of customer service associates and drive operational performance, customer experience, coaching, talent development, KPI monitoring, process improvement, and cross-functional collaboration. The role requires a high school diploma, some college, retail call center experience, team leadership experience, strong customer service and de-escalation skills, Microsoft Office proficiency, and successful credit and criminal background checks. Benefits include associate discounts, earnings access, career development, health benefits, paid time off, and a relaxed dress code.
