Description
Citizens Bank is hiring a Consumer Counselor – Mortgage Collections to handle inbound and outbound customer calls, review account status, collect payments, negotiate repayment solutions, evaluate customer financials, and document actions while meeting quality and productivity standards. The role requires strong communication, problem-solving, data-entry, and organizational skills, with preferred experience in mortgage collections, loss mitigation, debt-collection regulations, MSP/Black Knight systems, and Microsoft Office. The position offers medical, dental, paid time off, retirement benefits, and a hybrid schedule of three on-site days and two remote days.
