Description
New Era Technology is hiring an Operational Leadership, CX and Retention Manager to lead enterprise customer experience and retention operations in a highly regulated pharmaceutical environment. The role manages vendor-driven marketing operations, Veeva promotional submissions, data and reporting, process improvement, and cross-functional execution while overseeing vendor performance and resolving complex operational issues. It requires 10+ years of pharmaceutical commercial or marketing operations experience, hands-on Veeva submission and promotional review experience, vendor management expertise, and strong analytical and reporting capabilities. The position is remote with minimal travel and pays $71 USD.
