Description
The Contact Center Technology Administrator manages and maintains contact center applications and support systems, including CRM, telephony, email, chat, SMS, quality assurance, workforce management, reporting, and AI-enabled tools. The role handles user access and permissions, system configuration, troubleshooting, audits, documentation, workflow monitoring, and coordination with internal IT teams and external vendors. Candidates need at least two years of contact center technology experience, strong troubleshooting and documentation skills, and familiarity with data privacy, payment security, and access control.
