Description
The Engagement Governance & Adoption Lead will own the Expert Network Experience Central Intake, classifying and routing partner-to-Service Delivery and Service Delivery-to-partner engagement across seven engagement types and sensitivity levels. The role coordinates with execution partners, ensures COE involvement from the inception of product and development initiatives, manages adoption accountability and bypass escalations, and represents Service Delivery's operational reality in multi-partner governance. It requires 5–7 years of experience in program management, operational governance, engagement model design, or related fields, with large workforce or service delivery experience preferred.
