Description
The Consumer Servicing Delivery Lead will strategically transform APAC Consumer Operations by migrating from traditional touchpoints to digital and voice self-service ecosystems. The role involves overseeing the entire change initiative lifecycle, focusing on IVR optimization, multi-channel deflection, and servicing-to-sales pathways to achieve measurable financial and operational value. Key responsibilities include data-driven approach, partner with the Metrics team for visualization design, and fostering continuous improvement across regions.
