Description
The Contact Center Agent serves as the first point of contact for credit union members through phone and digital channels, handling inbound inquiries, account and transaction support, digital banking troubleshooting, payment processing, and sensitive financial data. The role also involves member relationship development, cross-selling, issue escalation, documentation, performance metrics, and ongoing training. Candidates need a high school diploma or equivalent and at least one year of customer service experience, with the position paying $19.00-$20.25 per hour.
