Description
Interactive Brokers is hiring a Contact Center & UC Engineer for a hybrid role requiring four days in the office and one day remote. The position administers and supports Genesys Cloud, Microsoft Teams Phone, SBCs, SIP and VoIP infrastructure, legacy trading and fax services, SMS APIs, and related reporting and automation. The role requires a bachelor's degree, at least five years of relevant experience, and expertise in Genesys Cloud, IVR design, Teams telephony, SBC administration, SIP/RTP/VoIP protocols, scripting, Excel, and SQL. Benefits include medical, dental, and vision coverage, retirement matching, bonuses, stock grants, and other employee benefits.
