Contact Center Assistant Manager at datamark-inc

Compensation

$55,000/yr

Location: El Paso, Texas
Type: Full-time
Level: not_specified
Posted: Aug 12, 2026

Description

DATAMARK is seeking a Contact Center Assistant Manager to oversee daily operations, monitor performance, develop recovery plans, implement systems for financial metrics, gather billing information, assist with hiring and training new staff, conduct client meetings, execute quality management processes, and ensure effective resolution of customer complaints.

Required Skills

Microsoft Office Suite
Leadership
Mentoring
Analytical Problem-Solving Skills

Additional Information

Required Previous Experiences: 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
at least 1 year of experience in a management role within a contact center.
Preferred Qualifications: Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Ability to thrive in a fast-paced environment and manage multiple priorities.
Excellent leadership and mentoring skills, ability to coach and mentor customer service representatives.
Demonstrated analytical/problem-solving skills
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.