Description
The Contact Center Assistant Manager supports the day-to-day operations of a Member Contact Center, serving as the primary escalation point for staff and assisting management with training, reporting, and continuous improvement. The role handles special-card requests, daily reports, regulatory compliance, override approvals, complex member inquiries, fraud suppression, card inventory, account limits, PIN Mailer requests, and quality assurance monitoring of calls, chats, and secure messages. It also absorbs the responsibilities previously assigned to the Card Specialist/Administrator position.
