Description
Enova is hiring a Contact Center Supervisor - Loan Processing to oversee a team of loan-processing representatives, manage performance metrics and procedures, review quality and customer feedback, coach and evaluate employees, identify performance trends, and support hiring and onboarding. The role requires three years of leadership experience, financial-industry or loan-operations experience, strong communication skills, and the ability to coach and remain calm under pressure. It is a hybrid position requiring in-office work Tuesday through Thursday with remote flexibility on Mondays and Fridays, with an annual salary range of $51,000 to $57,000 and health, dental, vision, and other benefits.
