Department: CMT Services, Inc.Seniority in posting: Experienced
CMT Services Inc. is hiring a Contact Center Systems Analyst for a one-year contract supporting the University of Maryland Global Campus. The role administers, configures, tests, documents, and troubleshoots cloud contact center platforms, primarily Five9, and supports voice, SMS, dialer, IVR, routing, CRM, and related workflows. It is hybrid, with onsite work at UMGC’s headquarters in Adelphi, Maryland, and remote work within the United States during Eastern Time hours.
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