Description
VikingCloud is hiring a Contact Centre Agent for its outbound PDS sales contact centre in Dublin, Ireland. The role provides security and compliance customer support through voice, web chat, email, and SMS; educates customers on security standards; uses Sysnet technology to assess and maintain customer security profiles; and identifies opportunities to promote additional products. It is a full-time hybrid position with office attendance on Tuesdays, Wednesdays, and Thursdays, a 37.5-hour week, and an 8 a.m. to 10 p.m. shift. Candidates should have at least one year of fast-paced customer service experience, strong communication and problem-solving skills, Microsoft Office proficiency, and excellent English.
