Description
Gamma is hiring a Contact Centre Implementation Engineer to design, configure, and deliver scalable Amazon Connect solutions for enterprise and public-sector customers. The role owns implementation from requirements through delivery, collaborates with architects, engineers, project managers, and customers, and supports chat and voice bots, routing, reporting, customer journeys, and AWS integrations. Candidates need Amazon Connect and AWS experience, contact centre and routing knowledge, customer-facing project delivery experience, and strong communication skills. The role is hybrid and requires UK work eligibility and a basic DBS check.
