Datacom is seeking a Contact Centre Manager to lead a collaborative team focused on delivering exceptional customer outcomes. The manager will ensure operational readiness, communicate effectively with teams, drive engagement strategies, coach Team Leaders, monitor performance, and analyze data to improve processes. This role requires strong leadership in BPO contact centers, extensive operational experience, and excellent communication and analytical skills.
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IT servicesAuckland, Auckland, New Zealand
Datacom combines local expertise and global innovation to improve digital resilience, modernise systems and harness AI for lasting impact.