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Contact Centre Manager at eposnowgroup

Compensation

£35,000 – £40,000/yr

Location
Norwich, England
Type
Full-time
Level
not_specified
Posted

Description

The Contact Centre Manager - Customer Success leads customer success contact center teams focusing on retention, payments, and collections. The role involves overseeing daily operations, training Team Leaders, driving performance improvement, and ensuring exceptional customer experiences to achieve business targets. It's a leadership position requiring strong people development, process improvement, and data-informed decision-making.

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