Summary from listing
The role handles customer inquiries about credit cards, general banking services, personal online banking, payments, and related business through telephone, email, instant messaging, and other channels. The customer service representative identifies customer needs, recommends suitable products and services, resolves problems, and provides high-quality service. Candidates need a strong customer service mindset, fluent Cantonese, clear thinking, strong verbal communication, teamwork, and English reading, writing, and communication skills; shift work is preferred.
