Description
Polymarket is hiring a Customer Experience Quality, Knowledge, and Learning Manager to build and own the interconnected QA, knowledge, content, and training systems for human and AI agents. The role includes defining quality scorecards, running audits, building AI-assisted QA, maintaining help-center and knowledge-base content, designing agent onboarding and ongoing training, translating QA findings into process improvements, managing compliance reviews, and hiring and leading QA, content, and learning specialists. Candidates need at least six years of relevant experience, a track record of building QA, content, or learning programs, experience with in-house and outsourced teams, and hands-on experience with QA platforms, LMS, and help-center CMS tools. The position offers a base salary of $200,000 to $250,000 plus equity and benefits.
