Description
Google is hiring a Content Strategist to own the help and support strategy for users and customer care agents across multiple content channels, including help centers, AI-driven user support, and agent knowledge bases. The role designs and optimizes content experiences, coordinates AI-enabled content creation and publishing, advocates for user needs with product partners, and measures content effectiveness. It requires a bachelor’s degree or equivalent practical experience and 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
