Description
The Inbound/Outbound Call Center Representative will serve as the first point of contact for patients calling a dental network, answering questions about appointments, services, billing, and insurance; scheduling, confirming, and rescheduling appointments; providing accurate dental information; handling concerns; maintaining records in practice management software; and collaborating with dental office staff. The role requires a high school diploma or equivalent, call center or customer service experience, strong communication and listening skills, PMS software proficiency, and HIPAA compliance knowledge. Benefits include a competitive hourly wage plus performance incentives, paid training, health, dental, and vision insurance for eligible employees, and employee dental service discounts.
