Description
EDCi is hiring a remote Continuous Improvement Lead Consultant for its Experience Sales team. The role provides white-glove support for strategic clients, coordinates engineering and AI resources, leads Genesys Cloud CX continuous improvement, tuning, configuration, and deployments, analyzes complex technical and business issues, and helps customers achieve optimal contact center outcomes. The position requires at least one year of Genesys Cloud CX experience, knowledge of telephony architecture, and experience with business operations or customer experience initiatives; Genesys Cloud CX certification, healthcare background, bot development, leadership, and business analysis experience are preferred or secondary qualifications.
