Description
People First Bank is hiring a Continuous Improvement Lead for a fixed-term contract to lead a pipeline of initiatives that reduce customer friction, improve experiences, and deliver measurable business outcomes. The role coordinates the Customer First Forum, leads end-to-end improvement projects, identifies root causes, facilitates cross-functional workshops, influences stakeholders, and coaches team members. Candidates should have significant experience in continuous improvement, operational excellence, business improvement, customer experience, or transformation, along with strong stakeholder management, analytical, and problem-solving skills. The position offers hybrid working and other employee benefits.
