Description
The Customer Operations Manager will report to the Director of Customer Operations and provide a consolidated view of improvement initiatives, project pipelines, action items, risks, and results. The role coordinates cross-functional projects, manages dashboards and executive reporting, documents operational processes, escalates issues, and facilitates knowledge sharing across Customer Operations. It requires an undergraduate degree or diploma in a relevant business or operations field, professional experience in project coordination, continuous improvement, or operations management, and advanced proficiency with Microsoft Excel, PowerPoint, Teams, and SharePoint. The anticipated Ontario salary is $50,900 to $67,800 per annum.
