Summary from listing
Serco is hiring a Contract Manager to lead the strategy, performance, governance, commercial management, technology delivery, customer service, and continuous improvement of a large-scale 24/7 contact centre in Ballarat. The role involves building client relationships, managing budgets and revenue, developing teams, and driving automation and service optimisation. Candidates should have senior operational leadership experience, preferably in contact centres, BPO, or complex operational environments, along with government-client experience, commercial and budget management capability, and people-leadership skills.
