Description
The Contract Support Manager will act as the contract's business analyst and performance assurance lead, ensuring data integrity, maintaining performance reporting frameworks, supporting compliance and audits, monitoring KPIs and SLAs, and driving continuous improvement. The role works with operational managers, central support functions, and clients to provide analysis and reporting that supports contractual and business objectives. It requires a full UK driving licence, strong organisational and time-management skills, experience managing or supervising colleagues and escalating risks, and preferably knowledge of health and safety and environmental legislation relevant to municipal services, as well as project management experience using Prince2, Agile or similar methodologies.
