Contract Support Representative at supplycore-1

Location: Misawa, Aomori Prefecture
Type: Full-time
Posted: May 11, 2026

Description

The Contract Support Representative at SupplyCore acts as the main point of contact for customers, facilitating communication between customers and agencies regarding orders and issues. This role involves managing daily interactions, resolving problems, educating customers on contract details, and utilizing internal systems for order management. The representative collaborates with internal teams to enhance customer satisfaction and drive sales growth.

Required Skills

customer service
communication
Microsoft Office

Additional Information

Required Previous Experiences: 2 years’ experience in a customer service position.
Preferred Qualifications: Experience supporting government customers.
Excellent written and verbal communication and people skills.
Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
Proven ability to shift focus as needed and independently prioritize.
Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements.
Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision.
Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges.
Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary.