Description
The Contract Support Specialist supports the delivery and ongoing management of endpoint management, device lifecycle, break/fix, depot repair, field service, and managed IT services. The role serves as an operational customer account contact, maintains service entitlement and contract information, monitors SLAs, coordinates service issues and escalations, supports onboarding and renewals, prepares customer reports, and identifies service expansion opportunities. It requires 2–5 years of experience in customer success, IT service delivery, managed services, endpoint services, service operations, or contract support, along with knowledge of endpoint devices, break/fix models, SLAs, and service management platforms.
