Summary from listing
CPKC is hiring a Customer Service Coordinator for its 24/7 Network Service Center. The role manages customer inquiries about shipments, service updates, billing, systems, business processes, and digital tools; monitors shipment exceptions and operational impacts; investigates and resolves service issues; coordinates with internal stakeholders; documents interactions; and supports customer onboarding and service improvement. The position requires a high school diploma or equivalent, strong communication and problem-solving skills, proficiency with customer service systems and Microsoft Office, English fluency, and willingness to work shifts in a 24/7 operation. Logistics, transportation, supply chain, or rail experience is preferred, and the role offers flexible benefits, retirement plans, a share purchase plan, performance incentives, and a fitness subsidy.
