Description
The Core Support Technician serves as the first line of contact for KnowBe4 customer support, resolving product-related issues and inquiries. The role involves troubleshooting and configuring KnowBe4 products, communicating with customers and internal teams, managing support tickets, conducting technical walkthroughs and webinars, and providing feedback for product improvement. Candidates should have at least one year of experience in a similar or related position, strong technical and communication skills, and fluency in English and Spanish.
