Description
KnowBe4 is hiring a Core Support Technician in Berlin, Germany to serve as the first line of contact for customer support. The role involves troubleshooting KnowBe4 products, implementing and configuring products, investigating and documenting technical issues, managing support tickets, collaborating with Product and Customer Success teams, conducting technical walkthroughs and webinars, and answering calls from Technical Coordinators. Candidates need familiarity with IT security concepts, at least one year of similar or related experience, strong communication and troubleshooting skills, and fluency in German.
